A one-day practical, participative workshop to develop your managers’ skills to be ready for the new world of work in which all their employees are entitled to protection from unfair dismissal and their decisions about flexible working requests could come under a greater degree of scrutiny.
Whilst the Government is working through the precise detail of what the process steps may look like, HR teams can develop their managers’ competence how to make good ER decisions. These skills will be relevant now, but they will stand managers in good stead as they get used to any new processes that the new legal framework may require.
Learning Objectives
By attending this workshop, delegates will be able to:
- Nip situations of concern about performance, attendance and conduct in the bud informally and with confidence and skill
- Make ‘reasonable’ decisions in performance, conduct and absence management cases
- Justify their decisions in flexible working cases
- ‘Show their workings’ for the decisions they make in all these situations, so that their HR teams have the evidence they need.
Managers who are skilled in the ‘how to’ in will cope better with any changes in procedure that are needed when the Bill becomes law. Give your managers the development now, and they will have the opportunity to practice what they learn in a procedure framework that they know (and love?).
Course Overview
We build all our training programmes bespoke, so it’s down to where you want the emphasis of your workshop to be. Here is an example of what a typical course could look like, but please get in touch to tailor this for your business.
| Topic | Content |
|---|---|
| Introductions and welcome | Context setting: The law is changing. Whilst we are still waiting for any change in process steps that may be required, we can develop your skills in ‘how to’ manage ER processes. Practice these now, and they will set you up for success when our procedures change |
| Your right to manage | Trust your judgment and begin the conversation when performance, attendance or conduct are causing you concern |
| Managing with an open mind | Being respectfully curious when you’re seeking to ‘nip situations in the bud’ |
| Making good decisions | Answering these questions with evidence; and getting to the root cause of issues of concern through great quality questioning: •Is your team member performing to the required standard? •Is your team member’s attendance at the level that’s acceptable •How is your team member’s conduct and behaviour? |
| Communicating good decisions | ‘Showing your workings’ and communicating effectively and with empathy The importance of good quality notes |
| When team members seek resolution or change | Handing complaints and grievances with an open mind What to take into account when deciding the outcome of a grievance Great quality questions to explore flexibility requests Balancing the needs of the business and the requirements of the employee when making decisions about flexible working requests. |
| What will you be doing differently now? | Why this matters now (how it helps with achieving a positive ER culture and achieving compliance with the current legal framework) What to look out for in the future |