Do the words ‘we’ll need you to do an investigation’ fill your managers with dread?
Are investigations in your organisation time consuming, unstructured and stressful?
This Mock Investigation workshop delves into a true-to-life case study that we know you’ll relate to. We’ll be putting our tried and tested techniques for planning and conducting an investigation through their paces together, live during the session.
Learning Objectives
With HR professionals citing that “100% of managers have more confidence in their investigation reports as a result of using this technique” this Mock Investigation will:
- Help HR professionals support line managers during investigations
- Give you an oven-ready structure to use when investigating
- Increase your managers confidence
- Stop scope creep
- Allow everyone to stay completely impartial
- Help you to deliver investigations that stand up to the test of the tribunal
Course Overview
We build all our training programmes bespoke, so it’s down to where you want the emphasis of your workshop to be. Here is an example of what a typical course could look like, but please get in touch to tailor this for your business.
| Topic | Content |
|---|---|
| Introductions & welcome | Trainer presentation |
| Introduction to the case study and the issues it is looking to explore | Trainer-led discussion: • Broad remit/scope creep • Risk of subjective assessment of whether rules were breached • One person’s word against another’s • Conflict of evidence |
| "I don’t know where to begin” | Trainer introduction to three-part technique. Trainer demo of how to use the technique to distill the issues as part of the planning Delegates to feedback on where elements of the case are relevant to the three part technique. |
| Do you need an ‘ah ha! moment in an investigation? How to create the right atmosphere? | Trainer presentation about the role of the opening and closing of interviews, and whether to share the details of the investigation |
| The three-part technique in action: - spot the sandwiches! | Video of interview of complainant. Trainer brief introduction to question sandwiches |
| “My list of questions quickly become useless!” | How to use the technique to plan questions. Break and opportunity to suggest questions to interview person whose behaviour is at the centre of the complaint. |
| Interview demo | Interviewing demonstration using delegates’ questions |
| Conflicts of evidence: How to get off the fence | Trainer presentation using the case study |
| Conclusion – another use for the three-part technique | Trainer presentation comparing the relevant sections of the technique |
| Using the final part of the technique to identify recommendations | |
| Close |
