A 3.5-hour interactive workshop to give managers confidence and skills to manage their team members’ performance, conduct, attendance and grievances effectively and within the legal framework. The workshop will provide techniques to manage these situations well (focusing on the all-important informal stage) but also the context of the legal framework to build confidence to do the right thing.
By attending the session, managers will be able to:
- Describe their ‘right to manage’ and the responsibilities (both actions and behaviours) that accompany it.
- Demonstrate how to manage situations in their teams in which they need to give feedback and address conflict using techniques
- Identify the circumstances that would indicate formal management is the appropriate approach and describe the key steps in our formal processes.
- Show an understanding how to plan an investigation according to a technique and identify the role of good quality questions in achieving a balanced investigation interview.
| Topic | Content |
|---|---|
| Introductions and welcome | Your right to manage standards of performance, behaviour and attendance in your team. What gives you your ‘right to manage’ is the employment law framework for people management |
| Our responsibility to manage in line with the legal framework | How the legal framework for a fair dismissal guides how we manage performance, conduct and attendance. What it means in practice Being clear and consistent The mindset you need: Keeping an open mind and acting promptly. Making decisions based on the facts There’s no such thing as an ‘off the record’ chat! |
| Investigating situations that concern you | Planning an investigation according to a technique |
| The importance of nipping situations in the bud with feedback and informal management. | Brief introduction to techniques Feedback Saying no Drawing a line in the sand to change behaviours How to tell performance management is not bullying |
| Investigating situations that concern you | Planning an investigation according to a technique Asking great quality questions |
| An overview of addressing conflict | Managing informally whenever possible Identifying when grievances should be upheld. An overview of the formal process. |
| Key learning points and final questions | |
| Close of programme |